Complaint Investigation Report

For the allegation, staff leave client soiled for an extended period of time

LPA spoke with C1 who stated facility staff do not leave them soiled for an extended period of time. Additionally, LPA conducted (2) staff interviews. 2 out of the 2 staff stated clients are not left soiled for an extended period of time and are assisted in a timely manner. Additionally, LPA observed sign off sheet for checking clients in care throughout the night on NOC shift.

For the allegation, Staff are not meeting clients toileting needs

LPA spoke with C1 who stated facility staff do assist with toileting needs and will provide assistance in a timely manner. Additionally, LPA observed C1's care notes indicating when toileting assistance is needed. LPA conducted (2) staff interviews. 2 out of the 2 staff stated clients toileting needs are met and all clients in care are assisted with toileting needs.

For the allegation, Staff are not keeping the facility odorless

LPA observed facility to be odorless during visit. LPA spoke with C1 who stated facility is kept odorless. LPA conducted (2) staff interviews. 2 out of the 2 staff stated facility is kept odorless.

Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

During today’s visit, no deficiencies pertaining to these allegations were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Shawn Coletta.