Complaint Investigation Report

For the allegation, Staff enforces a client to clean the facility.

LPA Hernandez conducted (5) client interviews. 5 out of the 5 clients stated the facility staff that does not enforce them to clean the facility. LPA Hernandez conducted (5) staff interviews. 5 out of the 5 staff stated they do not enforce clients to clean the facility.

For the allegation, Staff made inappropriate comments towards a client.

LPA Hernandez conducted (5) client interviews. 4 out of the 5 clients stated facility staff do not make inappropriate comments towards them nor have they witnessed facility staff make inappropriate comments to other clients in care. LPA Hernandez conducted (5) staff interviews. 5 out of the 5 staff stated they do not make inappropriate comments towards clients in care.

For the allegation, Staff did not provide timely medical information to an authorized representative.

LPA Hernandez spoke with Administrator Shawn Colletta pertaining to medical information for Client #4 (C4). Administrator Shawn Colletta stated they did send over medical information to authorized representative.

Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

During today’s visit, no deficiencies pertaining to these allegations were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Shawn Coletta.