Complaint Investigation Report

360910501-7-9-2025-56-AS-KCLS-DK3PR6-20250730113214

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/13/2025 and conducted by Evaluator Eldin Serrano

COMPLAINT CONTROL NUMBER: 56-AS-20250313161650

OPARC ADULT DEVELOPMENTAL CENTER-MONTE VISTA

The Facility Staff Inappropiately Touch a Client.

On July 9, 2025, at 12:15 PM, Licensing Program Analyst (LPA) Eldin Serrano visited the facility to investigate the allegation mentioned and deliver findings. LPA met with Assistant Program Manager (APM) Ike Petra to discuss the purpose of the visit.

The investigation consisted of reviewing facility files and interviewing relevant parties. The allegation indicates that The Facility Staff Inappropriately touched client #1. Based on interviews with relevant parties, it was stated that on 3/10/25 client #1 (C1) was heard screaming and making noises and waving their hand in the air to grab attention. It was reported that staff #1 (S1) saw staff #3 (S3) grab or touch C1’s left breast with their left hand. Based on record review it showed that S3 was put on administrative leave the following day (3/11/25) and terminated from work on 4/30/2025.

Based on file reviews and interviews, the preponderance of evidence standard has been met, therefore, the allegation is substantiated under the California Code of Regulations (Title 22, Division 6 & Chapter 3).

An exit interview was conducted, where this report,LIC9099, LIC9099D along with appeal rights, were provided to Assistant Program Manager Ike Petra.