Complaint Investigation Report

All staff deny having any problems communicating with one another or with residents in care. The Administrator makes a visit to the facility everyday. In the event she is needed, staff contact her and within the hour she makes herself available for the needs of the facility. LPA did not experience any problem communicating with the Administrator.

Interviews with residents revealed that no resident had any challenges communicating with staff. No resident indicated that staff have challenges communicating with them. Residents report when staff's assistance is needed they call out for assistance and experience no problem getting staff's attention and receiving assistance in a timely manner. LPA observed interaction between residents and staff. LPA made no observation of staff and residents experiencing difficulty communicating with one another.

LPA reviewed three, (3) staff files. Three (3) out of 3 staff files contained all completed documents per regulation.

Based on information above, these allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, this report was reviewed, discussed, then provided to facility representative.