Complaint Investigation Report

On 3/22/23 the window technician returned to the facility to replace the window. The window could not be fixed immediately due to the inclement weather. Staff denies that any resident was injured in the process. LPA did not observe any resident to have injuries due to the broken window.

LPA checked the office's log of reported incidents for the last 2 weeks and was unable to locate an incident report of the incident.

Based on observations and interviews, we have substantiated the complaint allegation(s) as valid and that a violation has occurred based on the preponderance of available evidence. A copy of this report along with appeal rights are being reviewed with, and furnished to the facility representative. Please see LIC 9099D. A copy of this report along with appeal rights are being reviewed with and furnished to the facility representative.