Complaint Investigation Report

3. S taff do not provide residents with adequate laundry service

Based on observation and records review, the facility has a contract with Ecolab for the supply of laundry soap, chemical supplies, and laundry equipment used throughout the facility. The facility also provided a staff laundry schedule. LPA was unable to corroborate this allegation.

Based on the evidence obtained, including observations and records review, the allegations listed above are UNSUBSTANTIATED . A finding that a complaint is UNSUBSTANTIATED means that although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated at this time.

An exit interview was conducted, during which this report LIC 9099 and LIC 9099C were discussed and provided to Care Coordinator Araceli Soto.