Complaint Investigation Report

Allegation 3: Facility not maintained clean and sanitary. LPA received and reviewed records for scheduled carpet cleaning by a third-party vendor. LPA toured the facility, including the memory care unit with newer carpet than the rest of the facility, and observed the facility as orderly. Staff interviews reveal that some residents may create more mess than other while some may purposely leave clutter and trash around the facility. This allegation is unsubstantiated.

Allegation 4, 5, and 6: Facility does not meet residents' personal care needs, Staff do not groom residents, and Staff do not shower residents. LPA received and reviewed resident schedule for laundry and showers. Also, LPA toured the facility, including the memory care unit, and observed residents R1 and R2 in the memory care hallway with appropriate clothing and shoes. Interview with staff reveal that it is not unusual for memory care residents to share or forget clothing items. LPA observed a storage closet in the memory care common area with lost items and observed these items with names. These allegations are therefore unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time. An exit interview was conducted where this report was discussed and provided to facility representative.