Complaint Investigation Report

361800147-9-21-2021-18-AS-NBRN-C82N2U-20211022100517

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/13/2021 and conducted by Evaluator Anna Bueno

COMPLAINT CONTROL NUMBER: 18-AS-20210913084636

Licensing Program Analyst (LPA) Anna Bueno conducted an unannounced visit to this facility to conduct a complaint investigation on the above allegations. LPA met with staff Makaila Tonan and Lidya Wenny and advised them of the purpose of today's visit. The investigation consisted of interviews and review of pertinent documents.

The allegation states that the facility air conditioner (AC) is in disrepair. Based on document reviews and interviews, LPA was able to corroborate the allegation. LPA viewed documents confirming the facility was notified of the broken AC on 7/24/21 and an order for AC compressor dated 8/9/21. Interviews confirmed that the AC was repaired on 9/8/21.

Based on today's investigation, the above allegation is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted with and a copy of this report was provided to Tonan.