Complaint Investigation Report

361800147-8-31-2023-56-AS-NBRN-CVSQ2M-20230918114721

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/25/2023 and conducted by Evaluator Amber Coleman

COMPLAINT CONTROL NUMBER: 56-AS-20230825163400

Staff are not meeting resident's dietary needs.

Licensing Program Analyst, Amber Coleman, (LPA) arrived at the Montclair Royale Senior Living Facility unannounced to initiate a complaint investigation into the allegation listed above. LPA met with Care Coordinator, Araceli Soto to discuss elements of the complaint.

During today's visit, LPA interviewed staff and residents, collected pertinent documents and completed a walk through of the resident's room. It is alleged that staff are not meeting resident's dietary needs. Staff interviews revealed that the resident eats all of her meals. Facility staff do not maintain weight records for residents. Record reviews revealed that the resident's dietary needs are being met. Residents deny that they do not get enough food to eat. Residents also deny their dietary needs are not met.

Based on information above, these allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was reviewed, discussed then provided to facility representative.