Senior Care Records.

Complaint Investigation Report

Montclair Royale Senior Living, Montclair02/28/2022Licence 361800147

Census127
Date signed02/28/2022 02:43:54 PM
The inspector’s account

361800147-2-28-2022-18-AS-KCLS-CD7NGH-20220405102709

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/22/2022 and conducted by Evaluator Ryan Gardner

COMPLAINT CONTROL NUMBER: 18-AS-20220222112449

Licensing Program Analysts (LPAs) Ryan Gardner and Anna Bueno arrived at the facility unannounced to commence a complaint investigation and deliver the findings for the complaint allegation. LPAs met with Care Coordinator, Araceli Soto.

After interviews, record review, and gathering evidence, it was determined that the residents' money is not managed by the facility. Resident is on an Assisted Living Wavier Program that helps cover the residents monthly rent. The facility does not manage personal money for residents. Thus, the allegation was deemed to be UNFOUNDED.

LPAs determined that the allegation, "Facility mismanaging residents' funds" was deemed to be UNFOUNDED. A finding of UNFOUNDED means that the allegations were false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted, and a copy of this report was given to Araceli Soto. LPA did not observe any violations of Title 22 during this visit.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction