Complaint Investigation Report, 10/02/2025 — Aqua Ridge of Montclair, Montclair CA

Allegation #3 Staff are mishandling the residents’ medications - Based on record review and medications audit, LPA found no issues.

Allegation #4 Staff do not meet the minimum qualifications required – Based on interview and information received. It indicated that all the staff have undergone 40 hours of computer training. If the staff is interested in being a Medtech then the staff must do another 20 hours of training specifically for Medtech and get a certificate plus 3-5 days of hands-on training and 2 additional days of paperwork training. LPA was unable to corroborate the allegation.

Allegation #5 Staff are not properly trained – Based on record review the facility provided all the Medtech certificate that they all have completed the required training to administer medication.

Allegation #6 Staff are not following proper food handling techniques – Based on interview and LPA observation, LPA was unable to corroborate the allegation. Interview with the facility cook revealed that the facility never recycled uneaten food or leftovers to be eaten the next day. LPA observed the facility recycling bin designated for food waste outside of the facility specifically for trash/garbage. LPA took pictures of the recycling bin.

Allegation #7 Staff do not provide adequate care and supervision – Based on interviews and record review, it was revealed that the facility has sufficient staff to supervise and care for the resident in care. Based on interviews with residents, they all stated that they are provided with adequate care and supervision by the staff.

Allegation #8 Staff do not meet the residents bathing needs – Based on interview and record review, LPA was unable to corroborate the allegation. Interviews with staff stated that they follow the facility shower schedule. Interviews with the residents all indicated that they get their showers as scheduled or if they are independent and need help from the staff they are given assistance with showers. Facility also provided shower schedules.