Complaint Investigation Report

361881048-3-9-2026-56-AS-KCLS-DSKPL6-20260327112414

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/26/2026 and conducted by Evaluator Eldin Serrano

COMPLAINT CONTROL NUMBER: 56-AS-20260226100831

On March 9, 2026 at 8:55AM, Licensing Program Analysts (LPA) Eldin Serrano visited the facility to investigate the above-mentioned allegation and deliver findings. LPA met with Administrator Monique Del Junco to discuss the purpose of the visit. The investigation consisted of file review, interviewing relevant parties as well as observation.

The allegation indicates that staff does not accord resident privacy. – Based on interviews with relevant parties and observation, it was confirmed that client #1 (C1) has a camera on C1’s room that record video and audio. Audio recording is prohibited by regulation. By allowing the camera’s audio function, the facility violated the resident’s right to personal privacy.

Based on interviews, the preponderance of evidence standard has been met, therefore, the allegations are substantiated under the California Code of Regulations (Title 22, Division 6 Chapter 8).

An exit interview was conducted where this report, LIC9099, LIC9099D along with appeal rights, were provided to the Administrator Monique Del Junco.