Complaint Investigation Report

It was alleged that the family wished to terminate their agreement with the facility as the out-of-pocket price was higher than what they could afford at the time. S1 declined the allegation of facility staff unlawfully evicting R1. LPA attempted to speak with R1 and their responsible person, but attempts were unsuccessful. LPA attempted to speak with the insurance provider but were informed that there were no records of who the prior case manager was.

Therefore, the allegation of illegal eviction is deemed unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated at this time.

An exit interview was conducted and a copy of this report was provided to the Executive Director.