Complaint Investigation Report

366426422-12-14-2022-56-AS-KCLS-CM6VJ8-20221216152815

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/15/2022 and conducted by Evaluator Bernadette Allen

COMPLAINT CONTROL NUMBER: 56-AS-20220715164531

Staff do not answer the facility's phone(s).

Licensing Program Analysts (LPA) Bernadette Allen conducted an unannounced visit to this facility to deliver findings on the above allegation. LPA met with Morgan Williams and informed her of the purpose of the visit. The investigation consisted of interviews with facility and outside parties.

Interviews conducted with facility staff revealed that when the facility phone rings the staff does answer it. If a call is missed then the staff will call the person back. Interview conducted with an outside party stated that whenever the facility is contacted via phone call, the staff answers the phone. LPA observed during todays visit that the facility's phone is operational and calls were being answered by staff. There were no witnesses or enough eveidence to corroborate the above allegation.

Based on the investigation, the above finding is Unsubstantiated. A finding of unsubstantiated means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided to Morgan Williams at the conclusion of LPA’s visit.