Complaint Investigation Report

The staff interviews revealed that there are occasional challenges due to staff callouts, but other staff members are called in to cover shifts as needed. LPA Allen observed a staff schedule dated January 14, 2025, which indicated that there is sufficient staff available to care for the residents.

Based on the evidence gathered during the investigation, the above allegation is found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed and provided to Shamone Bard- Administrator at the conclusion of the visit with appeal rights.