Complaint Investigation Report

policies in place for reporting and such incidents. LPA Prieto obtained the latest incident reports for our records. None of the incident reports obtained indicated abuse of residents.

Regarding the allegation that Staff did not treat residents with dignity and respect; LPA interviewed eight residents (R1, R2, R3, R4, R5, R6, R7, R8). All residents interviewed stated that the staff treat them with dignity and are comfortable with the care being provided.

Based on the information obtained there is not enough evidence that staff physical abuse residents and staff did not treat residents with dignity and respect . Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Vice President of Operations David Monroy and a copy was left with the facility.