Complaint Investigation Report

Interview with the Program Director reveals that the insects could be coming in from the garage door gap in the recreation building. An outside exterminator company has serviced the facility, however the inside of the recreation building was not serviced.

Regarding the allegation, staff do not ensure cleaning supplies are stored inaccessible to clients in care, it was alleged that cleaning supplies were kept unlocked in the recreation building. LPA conducted a tour of the facility and recreation building. LPA observed in the recreation building; a Lysol all-purpose cleaning solution stored in an unlocked cabinet.

Based on the Department’s investigation, the above allegations are Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where this report was discussed and a copy with appeal rights was provided to Program Manager Moore at the conclusion of the visit.