Complaint Investigation Report

LPA Nickolas' interviews with several residents revealed that all residents interviewed could not participate except for one (1) resident, who denied this allegation. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

Allegation #2 “Staff are drinking while on the premises”. The allegation alleged that several facility staff members were drinking at the facility. LPA Nickolas interviewed several facility staff members, revealing that all facility staff members interviewed denied this allegation. LPA Nickolas' interviews with several residents revealed that all residents interviewed could not participate in the interview process except for one (1) resident, who denied this allegation. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

Allegation #3 “Facility is unkempt”. The allegation alleged that the facility is not adequately kept. LPA Nickolas interviewed several facility staff members, revealing some of the facility staff members interviewed denied this allegation, while other members of the facility staff interviewed confirmed this allegation. LPA Nickolas' interviews with several residents revealed that all residents interviewed could not participate in the interview process except for one (1) resident, who denied this allegation. On February 3, 2023, LPA Nickolas conducted an initial complaint investigation visit and completed a facility tour, and determined that the facility was clean and in good repair During today’s visit, LPA Nickolas' completed another tour of the facility, revealing that the facility was clean and in good repair. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

A finding of Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and copy of this report was provided.