Complaint Investigation Report

Allegation #2 “Licensee does not ensure facility roof is in good repair”. The allegation alleged a leak in resident #1 (R1) room and the general dining room. LPA Nickolas’ interviews with several facility staff members revealed that they confirmed this allegation. However, all staff interviewed confirmed that all necessary repairs were made. LPA Nickolas’ interviews with several residents revealed that the residents interviewed could not participate in the interview process or could not provide information about this allegation. On August 30, 2023, during LPA Nickolas’ initial complaint investigation visit, LPA Nickolas observed staff repairing the ceiling in R1’s room. Also, during that initial investigation visit, LPA Nickolas observed a large bowl in the dining area, collecting the water from the leak. During today’s visit, LPA Nickolas conducted a subsequent facility tour and confirmed no leaks in R1’s room or the dining area. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

Allegation #3: "Facility staff are not assisting residents with bathing". The allegation alleged that resident #2 (R2), resident #3 (R3), and resident #4 (R4) had not had a shower in seven (7) days. LPA Nickolas' interviews with several facility staff members revealed that all interviewed denied this allegation, except for one (1). LPA Nickolas' interviews with R2, R3, and R4 revealed that they could not participate in the interview process. However, LPA Nickolas' observations of R2, R3, and R4 revealed no evidence that the residents had not showered in seven (7) days. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation.

Allegation #4 “Facility staff do not ensure facility has a washer and dryer machine in good repair”. The allegation alleged that staff were instructed to dry the facility’s laundry to the laundromat. The allegation also alleged that the washer and dryer are in disrepair. LPA Nickolas’ interviews with several facility staff members revealed that they confirmed this allegation. However, all staff interviewed confirmed that the washer and dryer are working. LPA Nickolas’s interviews with several residents revealed that the residents interviewed could not participate in the interview process except for two (2) residents. One (1) of the two (2) residents could not confirm or deny this allegation, while the other denied it. During today’s visit, LPA Nickolas conducted a subsequent facility tour, which revealed that the facility’s washers and dryers are in good repair. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation.