Complaint Investigation Report

366425833-3-27-2025-56-AS-KCLS-DFMPMK-20250411112627

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/25/2025 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20250325121813

Staff are not following general food requirements

Licensing Program Analyst (LPA) Magda Malcore made an unannounced visit to the facility to conduct a complaint investigation on the above complaint allegation. LPA met with Administrator, Rolando Serquinia, and discussed the purpose of the visit.

Regarding the allegation, staff are not following general food requirements, LPA observed the facility maintained nonperishable foods for minimum of one week and perishable foods for a minimum of two days. Three (3) residents interviews reveal they are being provided breakfast, lunch, dinner and snacks.

Based observations and interviews, the above allegation is Unsubstantiated. Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of this report was provided to Administrator Serquinia at the conclusion of the visit.