Complaint Investigation Report

Regarding the allegation that the facility denied Ombudsman entry, all five (5) staff and all five (5) residents interviewed have stated that the Ombudsman has been allowed entry into the facility.

Based on interviews and documentation obtained during the investigation, the above allegations are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies were cited during this visit.

An exit interview was conducted where this report was discussed, and a copy of this report was provided to Brooke Abrego at the conclusion of the visit.