Senior Care Records.

Complaint Investigation Report

Heritage Gardens, Loma Linda10/15/2024Licence 360900455

Census54
Date signed10/15/2024 03:48:38 PM
The inspector’s account

Regarding the allegation, unauthorized individual residing in resident's room, there is not enough evidence to corroborate the allegation. Five (5) staff interviewed deny that unauthorized individual are sleeping and residing in residents’ rooms. Five (5) out of six (6) residents interviewed deny that unauthorized individuals are sleeping and residing in their rooms.

Based on evidence obtained during the investigation, the above allegations are Unsubstantiated. Although, the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted where this report was discussed and a copy of this report was provided with appeal rights to the Director of Operations at the conclusion of the visit.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction