Complaint Investigation Report

360900455-2-26-2024-56-AS-KCLS-D3SMJX-20240328093953

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/21/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20240221152527

Staff are not providing resident their medications as prescribed.

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conduct a complaint investigation. LPA met with Jessica Ramos, LVN, and explained the purpose of the visit.

Regarding the allegation, staff are not providing resident their medications as prescribed, it is alleged that staff are intentionally not providing resident with their medications. Six (6) staff interviewed deny not providing resident their medications as prescribed. Five (5) out of (6) residents interviewed stated that staff are providing their medications at prescribed.

Based on evidence obtained during this investigation, the allegation above is Unsubstantiated; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of this report was provided to Jessica Ramos at the conclusion of the visit.