Complaint Investigation Report

Regarding the allegation, staff does not ensure facility is free of bed bugs, The Administrator stated he ensured the facility was rid of bed bugs by contracting an exterminator company. Review of exterminator service invoices reveal no treatment for bed bugs.

Based on record reviews and interviews, the allegations is Substantiated. A finding that the complaint is substantiated means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where reports (LIC9099&LIC9099-D) were discussed and provided with appeal rights to DSP Komalig at the conclusion of the visit.