Complaint Investigation Report

Allegation #2, Staff mishandled a client’s medication while in care.

During staff interviews conducted by department staff, 4 out of the 4 Staff stated that all staff had recent training on policies and procedures on medication, second staff double checks medication ensures medication are dispensed correctly. During clients’ interviews, 1 out of 2 client's stated staff provide medication while in care.

Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Home Administrator Ronald Bautista at the end of the visit.