Complaint Investigation Report

LPA also observed documentation that shows that the facility staff are following care plans for clients at the facility. Interviews and record review show that there is sufficient staff available to assist with the clients in care throughout the day and night. During today’s visit there were four (4) staff members in the main area of the facility with the clients and there was one (1) nurse.

Based on observation, interviews conducted, and record review the eight (8) allegations listed above are deemed Unsubstantiated. A finding that a complaint is Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and this report and appeal rights was discussed and provided to Suzan Hebesish at the conclusion of the visit.