Complaint Investigation Report

The allegation that the facility did not ensure that all clients are comfortable.

Based on record review, Resident 1 (R1) expresses challenging behaviors towards staff and other residents. Interviews conducted with Staff 5 (S5) and Staff 6 (S6) stated that R1 will disturb the other residents early in the morning by banging on bedroom doors and will sit in front of the bathroom door while it is occupied. An interview conducted with Resident 3 (R3) stated that R1 would sit in the nude in front of Resident 2’s (R2) room. S6 stated that R1 has been allowed to get in the personal space of R2. Based upon interview and record review, this allegation is SUBSTANTIATED. A deficiency will be cited.

SUBSTANTIATED is defined as the complaint allegation(s) is valid and a violation has occurred based on the preponderance of available evidence.

An exit interview was conducted where this report LIC9099, LIC9099C, LIC9099D and Appeal Rights were discussed, and a copy was provided to Administrator, Valerie July.