Complaint Investigation Report

366424637-3-6-2025-56-AS-NBRN-DKNQG6-20250818120855

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/26/2024 and conducted by Evaluator Renese Howell-Small

COMPLAINT CONTROL NUMBER: 56-AS-20241126101245

Inappropriate interactions between clients due to lack of supervision

Licensing Program Analyst, Renese Howell-Small, (LPA) arrived at New Discovery Residential Services I unannounced to deliver findings for the complaint investigation into the allegations listed above. LPA met with staff Zorina Francisco, introduced self and stated purpose of the visit.

The investigation was based upon observation, interviews and record review.

The allegation alleged that there was Inappropriate interactions between clients due to lack of supervision. LPA interviewed three (3) staff and one (1) resident whom stated that Resident 1 (R1) does express behaviors of hitting other residents, knocking on resident room doors and sitting in front of the bathroom door while it is in use by another resident. In addtion, an interview conducted with staff at the Inland Regional Center (IRC) stated that due to the behaviors of R1, there is a need for one-on-one staff for R1. Therefore, this allegation is SUBSTANTIATED. A deficiency will be cited.

A SUBSTANTIATED complaint is defined as a violation has occurred and the preponderance of evidence has been met. An exit interview was conducted where a copy of this report LIC9099, LIC9099D and appeal rights were provided to staff Zorina Francisco.