Complaint Investigation Report

In regards to the allegation that the facility did not provide coverage by personnel with adequate qualifications in the administrator’s absence. It was reported that Administrator, Amparo Liwanag left unqualified staff in charge at the facility in her absence. The allegation stated that the staff called an additional witness after finding Resident 1 (R1) in need of medical attention. It was reported that the additional witness had to advise the staff to call 911. LPA Banrasavong was unable to obtain additional information and/ or documentation pertaining to the incident.

In regards to the allegation that the facility did not complete the admission agreement within seven days following admission and did not provide a copy, it was alleged that the administrator did not provide the responsible party of R1 with a completed copy of the admission agreement. During the investigation, LPA requested documents pertinent to the investigation; however, Administrator stated that the documents older than 3 years were discarded and she does not have any documents from Resident’s file. Administrator stated she always provided the admission agreement to every resident prior to their residency. Additional information could not be obtained.