Complaint Investigation Report

S1 and other staff prepare meals and that some meals are prepared early then frozen to be reheated on days that only S2 is working.

Allegation 3: Staff yelled at residents in care. Interviews with residents revealed that staff do not yell at them nor have residents heard other staff yell at other residents. Staff interviews deny yelling at residents and have not observed other staff yell at other residents. LPAs observed S1 and S2 raise their voice when speaking with some residents due to residents being hard of hearing. Witness (W1) interview deny hearing staff yell at residents.

Allegation 4: Staff speaks inappropriately in front of residents. Resident interviews deny that staff spoke inappropriately or use improper language towards residents. Staff interviews deny speaking ill to residents or observing any staff speak inappropriately to residents. W1 interviewed deny hearing staff speak inappropriately.

Allegation 5: Staff did not ensure resident was accorded personal privacy while in care. LPAs observed that Room 1 is a shared bedroom with a divider in the middle of the room. LPAs observed that the facility has cameras in common areas. Interview with W1 state that staff appeared to be passing through facility common areas without pausing or stopping and denied that staff stayed in the same area with W1. Staff interviews deny recording or taking photos of any residents.

Based on the information revealed during the investigation, these allegations are therefore unsubstantiated. A finding of UNSUBSTANTIATED means, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with and a copy of this report was provided to Rosie Gaxiola.