Complaint Investigation Report

Second allegation: Licensee does not ensure staff are appropriately trained to provide care to residents. Regarding the allegation, LPA conducted a record review pertaining to catheter training LPA observed that facility utilizes Home Health services to assist with catheter flushing, removal, and catheter insertion. LPA conducted interviews with S#1 and S#2 regarding catheter training and S#1, and S#2 informed LPA that caregivers are only provided training on how to only drain catheters and observe for any change of condition. LPA conducted interviews with R#1-5 LPA went over the alleged allegation and all residents informed LPA that they feel safe and all staff that provide care seem aware of what they are doing and provide care as trained professionals. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator at the end of the visit.