Complaint Investigation Report

Staff denied the allegation. The educator stated that C1 arrived to school clean. Based on interviews and observation, this allegation is UNSUBSTANTIATED.

In regards to the allegation of staff does not ensure client is provided clean clothing:

LPA observed Client 1 (C1) room to have clean linen on their bed, neatly folded clothes hanging in their closet and in the drawers. No mal odors were present. Based on observation, this allegation is UNSUBSTANTIATED.

In regards to the allegation of staff leaves client soiled for extended periods of time:

LPA interviewed staff and a relative of C1. The relative denied the allegation and stated that they visit the residence regularly and have not witnessed this. Staff denied the allegation and stated that C1 was sometimes late to school due to their changes. Based on interview, this allegation is UNSUBSTANTIATED.

In regards to the allegation of staff does not ensure client utilizes required leg braces and wheelchair:

LPA interviewed staff and reviewed records. Staff stated that C1 ambulates by walking and the use of the wheelchair. Staff stated that the leg braces were causing dark marks on the skin of C1. The review of records revealed that C1 was assessed by a physician on 12/23/2025 and 05/04/2026. Based on interview and record review, this allegation is UNSUBSTANTIATED.

UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where this report LIC9099 and LIC9099C was discussed and a copy was provided to Administrator, Rawan Ghareb..