Complaint Investigation Report

361881169-1-31-2024-56-AS-NBRN-D2MTDP-20240220133841

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/31/2024 and conducted by Evaluator Anna Bueno

COMPLAINT CONTROL NUMBER: 56-AS-20240131121345

Staff made inapprorpiate comments towards resident.

Licensing Program Analysts (LPAs) Anna Bueno and Bianca Wolcott conducted an unannounced visit to this facility for the purpose of initiating the investigation of and delivering findings for the above allegations. LPAs met with licensee Rawan Ghareb who was advised of the purpose of visit. The investigation consisted of records review and interviews with relevant parties.

The allegations is Staff made inappropriate comments towards resident. LPAs reviewed records showing Resident's documented behavior of making false statements. Interview with Staff denied that speaking inappropriately to Resident. Interview with Resident made no mention of Staff using inappropriate language towards Resident.

Based on the information available during this investigation, the Department has found the complaint allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiencies were cited during this visit. An exit interview was conducted where this report was discussed and provided to Licensee.