Complaint Investigation Report

Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 denied the allegation “Licensee did not ensure staff were present to receive clients at the facility” Staff #1 informed LPA that staff is always present at the facility to receive every client. LPA conducted interviews with Client #2 and Client #3 regarding the alleged allegation, Client #2 and Client #3 denied the allegation and informed LPA that staff are always present at the facility. In addition, Client #2 and Client #3 denied being left outside and denied witnessing other clients to be left outside because staff were not present at the facility.

Third allegation: Facility staff do not speak to clients in a dignified manner. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 denied the allegation “staff do not speak to clients in a dignified manner” LPA conducted an interview with Client #2 and Client #3 regarding the alleged allegation and Client #2 and Client #3 denied the allegation and informed LPA that they have been living at the facility for many years and all staff members are respectful. Client #2 and Client #3 informed LPA that they feel safe and have no issues to report concerning the allegation. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility House Manager Meline Balgjian.