Complaint Investigation Report

LPA also observed food was accessible to clients in care. Two (2) staff interviews reveal they are ensuring clients are provided adequate meal service. Staff interviews also reveal clients are provided breakfast, lunch, dinner and snacks. Three (3) client interviews reveal that staff do ensure they are provided adequate meal service. Client interviews also reveal they are provided breakfast, lunch, dinner, snacks and are served a sufficient amount of food.

Regarding the allegation, Facility staff are not providing clients with personal care supplies, LPA observed staff maintains personal hygiene supplies for the clients at the facility. Two (2) staff interviews deny that they do not provide clients with personal care supplies. Three (3) client interviews deny that staff are not providing them with personal care supplies.

Regarding the allegation, Client care needs are not being met due to facility staff's lack of communication, two (2) staff interviews deny not meeting clients’ needs due to their lack of communication. Three (3) client interviews deny that their needs are not being met due to facility’s staff lack of communication or understanding.

Based on observations, interviews with clients and staff, the allegations are Unsubstantiated. Unsubstantiated meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed and a copy provided to the Facility Manager at the conclusion of the visit.