Complaint Investigation Report

An additional four (4) hours of initial medication training must also be completed within the first two (2) weeks of medication staff employment”. Page nine (9) of the facility’s program description on medication training further states, “after completing ten (10) hours of training, the employees will be tested on their comprehension and competency in medication assistance. The test result will be filed in the employee’s personnel file. In each succeeding twelve (12) month period, an additional eight (8) hours of training will be conducted with the employee on medication-related issues”. The Licensee failed to provide sufficient evidence that staff dispensing medication were qualified as outlined in the facility’s program description.

Based on the evidence gathered during the investigation, the above allegation is Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conduct were a copy of this report (LIC 9099), LIC 9099D, and appeal rights were discussed and provide.