Complaint Investigation Report

Staff interviewed deny not maintaining a sample menu for residents to review. Three (3) out of four (4) residents interviews reveal that they have not requested to review the facility menu.

Regarding the allegation, Staff did not provide assistance to a resident after a fall, staff interviewed deny not providing assistance to a resident after a fall. Four (4) residents interviewed deny that staff have not assisted them after a fall.

Based on record review, interviews with staff and residents, the allegations are Unsubstantiated. Unsubstantiated meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where reports (LIC 9099 & LIC9099-C) were discussed, and a copy with appeal rights was provided to Caregiver Salvatierra at the conclusion of the visit.