Complaint Investigation Report

366427604-1-8-2026-56-AS-KCLS-DQRTG4-20260128134230

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/24/2025 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20250924112815

Staff spoke inappropriately to the client

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the investigation on the above allegation. LPA met with Program Supervisor, Amanda Glaspie, and informed the purpose of the visit. The investigation consisted of record reviews, interviews with clients and staff.

Regarding the allegation, staff spoke inappropriately to the client, it was alleged that staff#1(S1) spoke inappropriately to client #1(C1). Interviews with seven (7) clients and five (5) staff revealed there are not enough witnesses to corroborate the allegation that S1 spoke inappropriately to C1.

Based on the Department’s investigation the allegation is Unsubstantiated. An Unsubstantiated finding means that although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

An exit interview was conducted where this report was discussed and a copy with appeal rights was provided to Program Supervisor Glaspie at the conclusion of the visit.