Complaint Investigation Report

LPA Nickolas' interview with the Licensee revealed that C1 has never resided at this facility. The Licensee stated that C1 resided at their other facility. The Licensee stated that S1 has never worked at this facility.

Allegation #3 “Staff did not provide proper medication assistance to resident in care”. The allegation alleged that a client’s relative ordered S2 to give the client additional medication, and S2 did not comply. The allegation alleged that other facility staff members were over-medicating the same client. LPA Nickolas’ interview with S3 revealed they have never encountered S2 working at this facility. S3 stated that they have been working at this facility since March 2022. LPA Nickolas’ interview with the Licensee revealed that S2 does not work at this facility. The Licensee stated that S2 has never worked at this facility. LPA Nickolas’ file review revealed that S2 is on the shift schedule of another facility owned by the Licensee.

This agency has investigated the complaint allegations. We have found that the complaint was unfounded meaning that the allegations were false, could not have happened and/or are without a reasonable basis. We have therefore dismissed the complaint.