Complaint Investigation Report

366426709-1-24-2024-56-AS-NBRN-D2GTA2-20240215133248

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/17/2024 and conducted by Evaluator Anna Bueno

COMPLAINT CONTROL NUMBER: 56-AS-20240117121300

Facility staff did not seek timely medical attention for a resident.

Licensing Program Analysts (LPAs) Anna Bueno and Michelle Echeverria conducted an unannounced visit to this facility for the purpose of initiating the investigation of and delivering findings for the above allegation. LPAs met with licensee Teresa Baddeley who was advised of the purpose of visit. The investigation consisted of records review and interviews with relevant parties.

It is alleged that Resident 1 (R1) was not provided timely medical attention by facility staff. LPA Bueno conducted interviews that revealed that R1's change of condition was observed by Witness 1 (W1) who reported the change to their agency and to facility staff. Interviews further revealed R1 was not seen by any medical personnel from the outside agency providing R1 with services. Records reviewed also revealed that R1 was receiving services from an outside agency when their condition was observed by W1 and that R1 was taken to the local hospital for treatment on the same day R1's condition was observed. This allegation is therefore unsubstantiated.

A finding of UNSUBSTANTIATED means although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted with Licensee and a copy of this report was provided.