Complaint Investigation Report

Per staff interviews, activities are planned monthly using a tablet and entered into the QuickBase software. Staff interviews further revealed that the facility has three (3) wings (A, B, C), and each wing offers a different activity simultaneously. LPA observations, interviews, and reviewed facility file documents pertinent to the investigation are inconsistent with the alleged allegation.

Allegation # 3, “Licensee is providing care to clients who require a higher level of care “, the alleged allegation indicates that the facility is providing services to the client(s) with possible dementia. LPA observations, interviews with staff, and facility file reviews were inconsistent with the alleged allegation.

Based on evidence obtained during the investigation, LPA has determined that the above allegations are UNSUBSTANTIATED; meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Higgins and a copy of this report was provided.