Complaint Investigation Report

Second allegation, Staff yell at resident in care. LPA conducted interviews with staff pertaining to the allegation "staff yell at resident in care", and all staff denied yelling at Client#1 and denied witnessing staff yelling at Client#1. LPA conducted interviews with clients and 4 out of 5 clients denied being yelled at or mistreated by staff. In addition, 4 out of 5 clients denied witnessing Client #1 being yelled at or mistreated by staff. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Jessica Langston.