Complaint Investigation Report

Allegation #3 Staff did not safeguard resident’s personal belongings - Based on interviews, 9 out 9 clients and 2 out 2 staff stated that their belongings are safely guarded in their room, and nothing is lost or stolen. Information received during the investigation did not corroborate with the allegation.

Allegation #4 Staff do not ensure resident appliances are in good working condition – Based on observation and interview 9 out of 9 clients and 3 out of 3 staff stated that their appliances are in good working condition. LPA and the maintenance director observed that client #1 (C1) refrigerator is in good working condition. Evidence does not corroborate with the allegation.

Allegation #5 Staff do not ensure the facility is free of mold – Based on observation and interviews 9 out 9 clients and 3 out 3 staff stated that the facility is free of mold. LPA and the maintenance director inspected C1’s room and check the cabinets under the sink and found no evidence of mold. LPA unable to collaborate the allegation.

Allegation #6 Facility is malodorous – Based on observation and interviews 9 out 9 clients and 3 out 3 staff stated that the facility does not have a bad smell or foul odor. Based on the facility policy, smokers are allowed to smoke on the designated smoking area only and not allowed to smoke inside the building. LPA also observed that the facility has the automatic air freshener all over the facility.

Information received during investigation did not corroborate with the allegation.

During the investigation, LPA did not find evidence to corroborate the allegations.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to Executive Director Tammy Chavez.