Complaint Investigation Report

Interviews with eight (8) of eight (8) clients indicated that there is no money stolen and the staffs are not stealing clients money. Clients interviewed reported that the money can only be accessed and claimed through the business officer. P&I is distributed every Thursday of each week. Interviews with two (2) of two (2) staffs indicated all the resident received the P&I based upon the conservator's authorization. In addition, two (2) out of the two (2) staff stated that have have not denied clients money. Futhermore, LPAs Serrano and Rico audited 8 clients P&I and verified clients money matches the facility documentation.

Based on the evidence, the allegation that Staff are mismanaging resident's P&I is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted with this report, LIC9099 was discussed and provided to Residence Care Director Tammy Chavez.