Complaint Investigation Report

Allegation #3: Facility air conditioner does not work – Based on observation all the bedrooms air conditioning (AC) system are in good repair. Interviews with clients revealed that their AC is working properly.

Allegation #4: Facility is not kept in good repair – Based on observation the facility sliding doors screen are in good repair. Interviews with clients and staff revealed that if they reported anything that is broken in the facility maintenance will come and fix it.

Information received during investigation LPA did not find evidence to corroborate the allegations.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to executive director Tammy Chavez.