Senior Care Records.

Complaint Investigation Report

JC Wallace House Adult Residential Community, Grand Terrace12/19/2025Licence 365530119

Census130
Date signed12/19/2025 01:26:14 PM
The inspector’s account

Allegation #2: Staff do not prevent residents from smoking inside the facility - Based on interviews with clients and staff, all of them stated that smoking is not allowed inside the building. The security and staff do a safety check in the client’s room to make sure no one is violating the facility policy. Facility provided the non- smoking policy attached to the client’s admission agreement. If the resident is caught smoking or have in their room or in possession of any prohibited items (lighter, cigarettes, drugs, incendiary items), it will be immediately confiscated. LPA was unable to corroborate the allegation

Information received during investigation LPA did not find evidence to corroborate the allegations.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 was discussed and provided to Executive Director Tammy Chavez.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction