Complaint Investigation Report

Based on observations and interviews conducted with staff and residents, the allegation that staff did not allow resident to receive confidential calls is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted where this report LIC 9099C was discussed, and a copy was provided to Jessica Langston Associate Director.