Complaint Investigation Report

Based on observations, interviews, record reviews, and the totality of evidence gathered, there is sufficient evidence to support the allegation. The preponderance of evidence standard has been met, leading to the substantiated finding of Staff illegally evicting a resident in care.

Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Title 22 regulations 85068.5(4), from division 6, chapter, article 6, is being cited on the attached LIC 9099 D.

Second Allegation: Staff did not seek medical attention in a timely manner.

For the allegation, Staff did not seek medical attention in a timely manner, the investigation consisted of interviews of facility staff and outside parties. LPA requested copies of pertinent facility file documents. Staff and records reviews revealed licensee failed to seek medical attention in a timely manner. On 5/21/25 Client#1(C#1) family noticed discoloration underneath the toenail and pointed out to the licensee, on 5/24/25, family sent a follow-up message to inquire about any treatment being sought, which developed into an infection , medical treatment was not sought by the facility staff until the day on 5/29/25, w hen primary care provider asked the staff/Licensee to take C#1 for immediate medical attention to urgent care where C#1 received antibiotics and a week of treatment to follow up with a podiatrist.

Based on observations, interviews, record reviews, and the totality of evidence gathered, there is sufficient evidence to support the allegation. The preponderance of evidence standard has been met, leading to the substantiated finding of Staff did not seek medical attention in a timely manner.

Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Title 22 regulations 85075 (b), from division 6, chapter, article 6, is being cited on the attached LIC 9099 D.

An exit interview was conducted, and this report (LIC9099) LIC 9099C, LIC9099D and Appeal Rights were discussed and provided to Licensee/Administrator Tammy Osby