Complaint Investigation Report

During the review of Client #1 discharge records, LPA observed that there was no evidence listed that SBC-Hospital conducted a drug test on Client #1. LPA conducted an interview with Consumers Services Coordinator (CSC), Liaison at Inland Regional Center, regarding the allegation stated above. CSC informed LPA that the Hospital had indicated that paperwork/results would be provided upon Clients discharge, however, CSC informed LPA that upon receiving Client#1 discharge paperwork that the drug test was not provided. Furthermore, CSC also informed LPA that their department also attempted to collect documents, however, they were unable to obtain the documents. Based on corroborating evidence, the department has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Manager LaPorsha Grant.