Complaint Investigation Report

364700105-5-24-2023-47-HC-WSCT-CUGME7-20230807093216

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/17/2022 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20220517161804

On 5/24/23, Analyst Ramsey Chimienti arrived at the business address for Smart Choice Home Care. Analyst Chimienti introduced himself and was greeted by Robert Ropoza. Analyst explained that he was there to investigate the above complaint allegation. Analyst Chimienti interviewed Mr. Ropoza regarding caregiver training, and supervision of caregivers. Analyst Chimienti also reviewed all personnel files to ensure licensing requirements. No deficiencies were found during the file review. Furthermore, the personnel documentation demonstrated that HCA staff are properly trained prior to contact with clients and are provided the required amount of training hours to meet licensing requirements. Based on interviews and evidence obtained, the Analyst concluded that there was not conclusive evidence to substantiate the allegation of the Home Care Organization (HCO) 1) Working HCAs without proper training. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was completed with Mr. Ropoza and copy of report and appeal rights were emailed to licensee.